Please refer to Chapter 8 Controlling MCQ Class 12 Business Studies with answers below. These multiple-choice questions have been prepared based on the latest NCERT book for Class 12 Business Studies. Students should refer to MCQ Questions for Class 12 Business Studies with Answers to score more marks in Grade 12 Business Studies exams. Students should read the chapter Controlling and then attempt the following objective questions.

MCQ Questions Class 12 Business Studies Chapter 8 Controlling

The Controlling MCQ Class 12 Business Studies provided below covers all important topics given in this chapter. These MCQs will help you to properly prepare for exams.

Question. This concept of Control Management is based on the belief that if you try to control everything, you may end up controlling nothing.
(a) Critical point control
(b) Key result areas
(c) Management by exception
(d) Deviations

Question. In Delegation the authority flows from
(a) Top to bottom
(b) Bottom to top
(c) Both a and b
(d) None of these

Question. Grapevine is a form of
(a) formal communication.
(b) channel of communication.
(c) informal communication.
(d) barrier to communication.

Question. Organising involves organisation of which of the following resources
(a) Men,
(b) Material,
(c) Money
(d) All of the above

Question. Clear distinction between job roles of various people helps in : –
(a) Increase the work load
(b) Minimization of wastage
(c) Reducing the productivity of the people
(d) All of the above

Question. Which one of the following is a semantic barrier?
(a) Organisational policy
(b) Lack of attention
(c) Technical jargon
(d) Status

Question. Identify the correct sequence of the steps involved in the controlling process.
(a) Measurement of actual performance, Taking corrective action, Setting performance standards, Comparison of actual performance with standards, Analysing deviations
(b) Comparison of actual performance with standards, Setting performance standards. Measurement of actual performance, Analysing deviations, Taking corrective action
(c) Setting performance standards, Measurement of actual performance, Comparison of actual performance with standards, Analysing deviations, Taking corrective action
(d) Taking corrective action, Measurement of actual performance, Comparison of actual performance with standards, Analysing deviations, Setting performance standards

Question. Proper assignment of job and clear job roles and job description helps in avoiding
(a) Overlapping of work
(b) Duplication of work
(c) Both A and B
(d) None of the above

Question. The level of management in the organizational structure is determined by
(a) Authority
(b) Responsibility
(c) Span of management
(d) All of these

Question. Which one of the following is not a feature of controlling?
(a) Continuous process
(b) Action-oriented
(c) Keeping employees busy
(d) Pervasive function

Question. __________ is the process of stimulating people to engage in goal-directed behaviour.
(a) Communication
(b) Motivation
(c) Directing
(d) None of these

Question. What is the advantage of functional structure?
(a) It leads to occupational specialisation
(b) It makes training of employees easier
(c) It helps in increasing managerial and operational efficiency
(d) All of these

Question. Which organizational structure is suitable when the size of the organisation is large, has a diversified activities and operations require a high degree of specialisation?
(a) Functional structure
(b) Divisional structure
(c) Both a and b
(d) None of these

Question. The channel of communication which is transmitted through informal channels is called _____________.
(a) Horizontal communication
(b) Formal communication
(c) Grapevine
(d) Gang plank

Question. Which of the following is not applicable to responsibility accounting
(a) Accounting center
(b) Cost center
(c) Profit center
(d) Investment center

Question- ____ conducts impulse from peripheral body parts to brain .
(a) sensory nerve
(b) motor nerve
(c) interneurons
(d) microglia

Question- Without ___ the two sides of brain won't work ?
(a) frontal lobe
(b) cerebral cortex
(c) thalamus
(d) corpus callosum

Question. Technological up-gradation is the best corrective action in case of _________
(a) Defective machinery
(b) Defective material
(c) Obsolete Machinery
(d) None of the above

Question. Why actual performance is compared with standards?
(a) To take corrective action
(b) To improve the quality of material
(c) To change the machinery
(d) None of the above

Question- Dwarfism results due to _____.
(a) Excess secretion of thyroxin
(b) Less secretion of growth hormone
(c) Less secretion of adrenaline
(d) Excess secretion of growth hormone

Question- Which is not a part of neuron ?
(a) synaptic cleft
(b) lobe
(c) dendrite
(d) nucleus

Question. Need hierarchy theory of motivation has been given by
(a) Maslow.
(b) Fayol.
(c) Taylor.
(d) Koontz.

Question. Which one of the following is not a financial incentive?
(a) Bonus
(b) Provident Fund
(c) Co-partnership
(d) Challenging job

Question. ___________ aims at instructing, guiding, motivating people to achieve the desired results.
(a) Communication
(b) Directing
(c) Motivating
(d) Organising

Question- Which of the following is plant hormone ?
(a) insulin
(B) thyroxine
(c) oestrogen
(d) cytokinin

Question- Which is not true about brain:
(a) there are lobes in fore brain
(b) Centres of hearing, smell, memory are located in fore brain
(c) Involuntary actions are controlled by medulla in hind brain
(d) Cerebellum does not control postures

Question. Management audit is a technique to keep a check on the performance of
(a) Company
(b) Management of the company
(c) Shareholders
(d) Customers

Question. Which of the following is not correct?
(a) Controlling is goal-oriented
(b) Controlling is a pervasive function
(c) Controlling can prevent deviation
(d) Controlling ensures order and discipline

Question. Which of the following is not an importance of delegation?
(a) Facilitation of growth
(b) Basis of management hierarchy
(c) Better coordination
(d) None of these

Question. Decentralisation makes it possible to evaluate performance at each level and the departments can be individually accountable for their results.
(a) Develops managerial talent for the future
(b) Quick decision making
(c) Facilitates growth
(d) Better control

Question- Which statement is wrong:
(a) sudden action in response to something in environment is called reflex action
(b) The path through which signals are transmitted from receptor to muscle is called reflex arc
(c) Motor neurons carry signal from spinal cord to effector organs
(d) Sensory neurons carry impulse from effector to receptors

Question- Select the mismatched pairs :
(a) Adrenaline-pituitary gland
(b) Testosterone -testes
(c) Estrogen -ovary
(d) Thyroxine -thyroid gland

Question. The controlling function of an organisation is
(a) Forward as well as backward looking
(b) Backward looking
(c) Forward-looking
(d) None of the above

Question: As per the _____________ the consumer has the right to acquire knowledge and to be a well-informed consumer through life.
(a) Right to be informed
(b) Right to consumer education
(c) Right to choose
(d) Right to be heard

Question. Which one of the following is a non-financial incentive?
(a) Recognition
(b) Perquisite
(c) Retirement benefit
(d) Stock option

Question. Leadership is based on a superior’s
(a) authority.
(b) responsibility.
(c) accountability.
(d) persuasive communication.

Question. Encoding is related to
(a) converting message into symbols.
(b) converting symbols into message.
(c) transmitting message.
(d) receiving symbols.

Question. ___________ is the process of converting a message into symbols.
(a) Encoding
(b) Decoding
(c) Coding
(d) Both (b) and (c)

Question. Directing flows in ____________ direction.
(a) Upward
(b) Downward
(c) Diagonal
(d) Both (a) and (c)

Question- In a synapse chemical signal is transmitted from ______.
(a) from dendrite of one neuron to axonal end of other neuron
(b) axon to cell body of same neuron
(c) cell body to axonal end of same neuron
(d) axonal end of one neuron to dendrite of another neuron

Question- Which of the following statements is correct about receptors?
(a) Gustatory receptors detect taste while olfactory receptors detect smell
(b) Both gustatory and olfactory receptors detect smell
(c) Auditory receptors detect smell and olfactory receptors detect taste
(d) Olfactory receptors detect taste and gustatory receptors smell

Question: Controlling starts where
(a) Planning ends
(b) Organising ends
(c) Directing ends
(d) Staffing ends

Question. Which one of the following is an element of directing?
(a) Delegating authority
(b) Designing organisation structure
(c) Communication
(d) Designing control system

Question. Motivation is not
(a) a complex process.
(b) related to satisfaction.
(c) an easy process.
(d) a goal-directed behaviour.

Question: Delegation of authority merely means the granting of authority to subordinates to operate:
(a) Within prescribed limits
(b) Beyond prescribed limits
(c) If commensurate with responsibility
(d) Only when required.

Question: Management ensures:
(a) Providing employment opportunities
(b) Maintaining profit
(c) Ensuring maximum utilisation of resources
(d) Control on cost

Question. ____________ is the process of exchanging information and understanding between two or more persons.
(a) Directing
(b) Leadership
(c) Communication
(d) Motivation

Question- Adrenaline, noradrenaline, serotonin are called ?
(a) Amines
(b) neurotransmitters
(c) nero actors
(d) none

Question- _____ consists of brain and spine.
(a) CNS
(b) PNS
(c) ANS
(d) AAS

Question. Directing takes place at _______ levels of management.
(a) Top
(b) Middle
(c) Lower
(d) All

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