Please refer to Chapter 12 Consumer Protection MCQ Class 12 Business Studies with answers below. These multiple-choice questions have been prepared based on the latest NCERT book for Class 12 Business Studies. Students should refer to MCQ Questions for Class 12 Business Studies with Answers to score more marks in Grade 12 Business Studies exams. Students should read the chapter Consumer Protection and then attempt the following objective questions.

MCQ Questions Class 12 Business Studies Chapter 12 Consumer Protection

The Consumer Protection MCQ Class 12 Business Studies provided below covers all important topics given in this chapter. These MCQs will help you to properly prepare for exams.

Question.  Consumer Protection Act is applicable to
A. immovable goods
B. movable goods
C. specific goods and services
D. all goods and services

Question. Which one of the following is not a reason for importance of consumer protection from the point of view of consumers?
A. Consumer ignorance
B. Consumer apathy
C. Consumer exploitation
D. Unorganised consumers

Question. In which year did Consumer Protection Act come into existence?
A. 1986
B. 1999
C. 1991
D. 1976

Question. The total number of rights given to consumers as per consumer protection Act is
A. 5
B. 4
C. 6
D. 8

Question. “Consumer has the right to present before the appropriate forum or authorities all those matters which effect his interests “ this right of consumer is termed as right to be
A. informed
B. heard
C. safety
D. educated

Question. The minimum age limit for being a member of district forum as per consumer protection act is
A. 65
B. 35
C. 40
D. 30

Question. The maximum age limit of a person who can be a member in national commission is
A. 65
B. 70
C. 35
D. 60

Question. To be a member in any redress forum the person should have minimum ________ years of experience
A. 5
B. 10
C. 12

Question. Among the following which forum can reappoint the same person as its member
A. District forum
B. state commission
C. national commission
D. none of the above

Question.  When did the consumer protection act come into force?
A. 1 April 2019
B. 1 March 2020
C. 01 May 2019
D. 20th July 2020

Question. Section 35 of the Consumer Protection Act, 2019 deals with_______?
A. Manner in which complaint shall be made
B. Findings of District Commission
C.Transitional provision
D. Transfer of cases

Question. Section 40 of the Consumer Protection Act, 2019 deals with_______?
A. Review by District Commission in certain cases
B. Officers and employees of State Commission
C. Reference to mediation
D. Officers and other employees of District Commission

Question. What is the maximum age of the member of the state Commission?
A. 62
B. 67
C. 64
D. 65

Question. Which section of the Consumer Protection Act, 2019 deals with the Power of Central Authority to recall goods, etc?
A. Section 12 of the Consumer Protection Act, 2019
B. Section 18 of the Consumer Protection Act, 2019
C. Section 41 of the Consumer Protection Act, 2019
D. Section 20 of the Consumer Protection Act, 2019

Question. Which section of the Consumer Protection Act, 2019 deals with the Appeal against order of the National Commission.?
A. Section 62 of the Consumer Protection Act, 2019
B. Section 68 of the Consumer Protection Act, 2019
C. Section 61 of the Consumer Protection Act, 2019
D. Section 67 of the Consumer Protection Act, 2019

Question. A consumer court in Pune slapped a ₹ 55,000 fine on a reputed online food delivery company along with a hotel for delivering non-vegetarian food to a  lawyer who had ordered paneer butter masala but was delivered butter chicken instead. When he reportedly registered the complaint, the hotel promised to replace it and send another parcel of food with the correct dish. However, Deshmukh allegedly received butter chicken instead of paneer butter masala the second time as well. Deshmukh sent notices to both the restaurant and the online food-delivery company for ‘hurting religious sentiments’.
Identify the right of consumer being violated in the given case.
A. Right to be heard
B. Right to seek redressal
C. Right to be assured
D. Right to safety

Question. A consumer should follow which responsibility while purchasing, using and consuming goods and services?
A. He must ensure that he gets a fair deal
B. He should be aware about the various goods and services available in the market
C. He should always ask for a cash memo
D. All of the above

Question. For the following two statements, choose the correct option.
Statement I Anshika wants to buy a packet of juice. As an aware customer, she can be sure about the quality of juice she plans to buy by looking for FPO marks on the packet of juice.
Statement II Consumer Protection Act provides required information related to the rights and remedies available to consumers.
Alternatives
A. Statement I is correct and Statement II is wrong
B. Statement II is correct and Statement I is wrong
C. Both the statements are correct
D. Both the statements are incorrect

Question. Aarushi purchased a pack of biscuits. When she felt the biscuits were stale. She carefully read the label on the pack of biscuits which mentioned “If you are not satisfied with the product quality, write to our Customer Care Cell at Bell Foods Pvt. Ltd.
B/321, Jalandhar, Punjab.”
The biscuit company has set up its own consumer service and grievance cell to promote and protect the following right
A. Right of safety
B. Right to be heard
C. Right to be informed
D. Right to consumer reducation 

Question. To avail the benefit of Consumer Protection Act, the consumer
A. must insist on cash memo
B. no necessity for cash memo
C. need a certificate of consumer
D. None of the above

Question. ………….. means right to know the MRP, expiry date, weightage and quantity of the product.
A. Right to be heard
B. Right to be informed
C. Right to consumer education
D. Right to be assured

Question. Mr. Mahesh who lives in London, bought a motorbike worth ₹ 56 lakh from Delhi and gifted it to his friend Mr. Ramesh, who also lives in Delhi. Later on Mr Ramesh observed certain deficiencies in the bike and requested the seller to either remove the defects or to replace the bike with new one, however the manufacturer denied. Comment who among the following can file a complaint against the seller?
A. Mr. Mahesh
B. Mr. Ramesh
C. Mr. Ramesh through a consumer association
D. All of the above

Question. State commission entertains complaints of goods or services whose value exceeds ……… but less than ……… .
A. ₹ 40 lakh and ₹ 50 lakh
B. ₹ 1 crore, ₹ 10 crore
C. ₹ 10 crore, ₹ 100 crore
D. None of these

Question. Sellers often adopt unfair trade practices to increase the sales of their products. Give few examples of such practices adopted by seller.
A. Misleading advertisements
B. Fake price stickers on products
C. Supply of cheap quality product
D. All of the above

Question. Coka Crackers Ltd., a fire cracker manufacturing company, launched some new products on the eve of Diwali which attracted many customers.
To meet the increased demand, the company employed children from near by villages and in the urgency of work, they ignored to specify safety warnings on packets of crackers. Identify which consumer right is being ignored.
A. Right to be assured
B. Right to be heard
C. Right to be informed
D. Right to seek redressal 

Question. Saumya purchased a watch from a Titan Gallery. As a proof of purchase, what she should ask for?
A. Invoice
B. Cash memo
C. Warranty card
D. None of these

Question. Rights of consumer are protected under ___________
A. Consumer protection 1986
B. Consumer protection 1990
C. Consumer protection 1982
D. Consumer protection 1991

Question. From the point of view of business, which one of the following is a reason because of which consumer protection is important?
A. Dynamic environment
B. Fast technological development
C. Government intervention
D. Competitive market

Question. Which one of the following is not a consumer right?
A. Right to safety
B. Right to seek redressal
C. Right to get discount
D. Right to be heard

Question. ______ is the standardized mark on jewellery
A. ISI
B. FPO
C. Hallmark
D. CERC

Question. Causes of consumer exploitation
A. Right to Information
B. Proper Supply
C. Low literacy
D. High literacy

Question. Which is not a function of PDS
A. Control Hoarding
B. Control Prices
C. Control over charging
D. Consumer Redressal

Question. National Consumer Day is celebrated in India
A. 24 December
B. 25 December
C. 26 December
D. 27 December

Question. Pick the odd one out
A. BIS and ISI
B. AGMARK
C. HALLMARK
D. CBI

Question. Who can file a complaint under the Consumer Protection Act, 1986?
A. A legal her of a deceased consumer
B. Any registered consumers association
C. Any consumer
D. All of the above

Question. Consumers should use ISI marked electrical appliance is an example of
A. Right to be informed
B. Right to safety
C. Right to choose
D. Right to be heard

Question. ________A standardised mark is printed on jewellery.
A. Agmark
B. ISO 2009
C. ISI
D. Hallmark

Question. The state commissions are set up in each state by ________
A. Supreme court
B. High court
C. Central Government
D. State Government

Question.  Rights of a consumer are protected under _________
A. Consumer Protection Act, 1982
B. Consumer Protection Act, 1986
C. Consumer Protection Act, 1988
D. Consumer Protection Act, 1984

Question. A District Forum has jurisdiction to entertain a consumer complaint involving product value:
A. Up to ` 20 lakh
B. Up to ` 10 lakh
C. Between ` 20 lakh and ` 1 crore
D. Above ` 1 crore

Question. __________ mark is used for electrical products.
A. ISI
B. FPO
C. ISO
D. Agmark

Question.  Fixed capital requirements are determined by
A. nature of business.
B. nature of business environment.
C. nature of Government control.
D. nature of marketing efforts.

Question. The rights of consumers as per consumer protection Act does not include right to be
A. informed
B. heard
C. safety
D. presented

Question. When the seller manipulates the price then it is
A. Restrictive trade practices
B. unfair trade practices
C. caveat emptor
D. none of the above

Question. _____________ means any person who buys any goods for personal use or hires or avails of any services for a consideration.
A. Consumer
B. Manufacturer
C. Trader
D. Service Provider

Question. ____________ implies safeguard against anti-consumer trade practices of producers and traders.
A. Consumer Protection
B. Redressal Forum
C. National Commission
D. None of these

Question. ___________ is one of the redressal agencies for redressing consumer grievances.
A. COPRA
B. State Commission
C. Consumer Organisation
D. None of these

Question. A complaint can be filed against _________ who adopt(s) unfair trade practices.
A. Trader only
B. Manufacturer only
C. Trader and Manufacturer
D. Consumer

Question. Right to _________ is a right to be protected against products which are hazardous to life or health.
A. Information
B. Safety
C. Seek Redressal
D. Consumer Education

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